What does Oracle see in Rightnow Technologies?

Oracle continued its buying spree today,paying roughly $1.5 billion for Rightnow Technologies, a provider of SaaS-based call center automation, salesforce automation (SFA) and customer relationship management (CRM) services.

Rightnow, seen as something of an also-ran to Salesforce.com, will bring some customers into the mix, but more importantly it will bring a mid-market CRM solution to Oracle. Rightnow, based in Bozeman, Mont., claims 2,000 customers. The purchase could will also bring some needed cloud computing credibility to Oracle, which is seen as being late to the party.

Rightnow could also bring Oracle more coverage in small and medium accounts, said Ray Wang, principal analyst and CEO of Constellation Research. Oracles current Siebel Systems-rooted CRMwhich is available in both on-premise and SaaS models is seen as a high-end enterprise CRM play. Rightnows call center expertise could also help Oracle compete better with Salesforce.coms Service Cloud 3, according to Nomura Securities analyst Rick Sherlund.

The fact that Rightnow was already an Oracle customer itself an Oracle data sheet lists Rightnow as a reference account for Coherence, Oracles in-memory distributed data grid solution for clustered applicationsprobably greased the skids for this deal. Oracle CEO Larry Ellison disclosed plans for an Oracle public cloud last month at Oracle OpenWorld, but few details on timing or roadmap were forthcoming.

In abrief! stateme nt,Oracle said the acquisition adds a leading customer service cloud offering to the Oracle public cloud. Oracle is paying $43 per share, a 19.6 percent premium over RightNows closing price of $35.96 on Friday. Rightnows board unanimously approved the deal, both companies said.

This acquisition comes within a week of Oracles purchase of Endeca, a big-data analytics company.

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